Shipping Policy

This Shipping Policy governs the shipment and delivery of products purchased from www.mypetwardrobe.com (“Website”) operated by My Pet Wardrobe, located at 86/10, Muthyalanagar, Bengaluru Urban, Karnataka 560054, India.

By placing an order through our Website, you agree to the terms and conditions stated below.

1. Delivery Coverage and Timelines

1.1. Serviceable Locations

We currently ship across most pin codes within India. If your address falls outside our serviceable area, you will be notified during the checkout process.

1.2. Processing Time

All confirmed orders are processed within 1–2 business days (excluding Sundays and public holidays). Orders placed after 4:00 PM IST will be considered for processing on the next business day.

1.3. Estimated Delivery Time

Standard Shipping: 3–7 business days from dispatch, depending on the delivery location.

Express Shipping (Optional): 1–2 business days from dispatch, subject to availability and delivery pin code.

Delivery delays may occur due to high order volumes, logistics disruptions, remote area deliveries, or unforeseen circumstances such as weather events or public holidays.

2. Shipping Charges

2.1. Free Standard Shipping

We offer free standard shipping on all eligible orders within India, unless otherwise stated during special offers, sales events, or on oversized products.

2.2. Express Shipping

Customers may opt for express delivery at an additional charge, which will be clearly specified at checkout based on weight, distance, and urgency. Express shipping is subject to availability at the delivery location.

2.3. Shipping Fee Disclosure

All applicable shipping charges (if any) are displayed at checkout prior to payment confirmation. We do not add hidden fees after an order is placed.

2.4. Non-standard Charges

In rare cases where a location is categorized as remote, difficult to reach, or requires special handling (e.g., oversized items), additional shipping fees may apply. These will be communicated before your order is dispatched.

3. Tracking and Notifications

3.1. Once your order has been shipped, you will receive an email and/or SMS notification with tracking details and the expected delivery timeline.

3.2. Customers can track their orders in real-time using the tracking link provided.

4. Delayed or Failed Deliveries

4.1. If your package is delayed beyond the estimated delivery time, please contact our support team at support@mypetwardrobe.com. We will work with the courier partner to resolve the issue promptly.

4.2. In case of non-delivery due to incorrect address, unavailability of recipient, or refusal to accept the shipment, the product will be returned to our warehouse. Re-shipping of the product will be initiated only after verification and may attract additional charges.

5. Damaged or Missing Items

5.1. If your order arrives visibly damaged or is missing items, please contact us within 24 hours of delivery with photos and your order number at support@mypetwardrobe.com. Our team will evaluate and take appropriate action, which may include replacement or refund as per our Refund Policy.

6. International Shipping

At this time, we only ship within India. We do not offer international shipping. Any changes or expansion to international logistics will be updated on this policy page.